Privacy Policy

1. Introduction

Home Direct Fix is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information obtained through our website, phone communications, service scheduling, and installation services. By using our services or communicating with us, you agree to the practices described in this policy.

2. Information We Collect

We may collect personal information including your name, phone number, email address, service address, and billing information when you request services, schedule appointments, or contact us. We may also collect service-related information such as product selections, installation preferences, equipment compatibility details, system specifications, and appointment history. Payment transactions are processed through secure third-party providers, and Home Direct Fix does not store full credit card numbers on its systems.

3. Use of Information

The information we collect is used to schedule appointments, provide installation services, process payments, communicate service updates, respond to inquiries, send appointment reminders, and improve our operations. If you opt in to receive communications, we may send service updates or promotional information related to comfort enhancement products and services. We do not sell or rent your personal information to third parties.

4. Call Recording Disclosure

Home Direct Fix may record telephone communications for quality assurance, training, documentation, and business protection purposes. By communicating with us by phone, you acknowledge and consent to the possible recording of such calls in accordance with applicable laws, including Florida’s two-party consent requirements. If you do not wish for your call to be recorded, you may discontinue the call and contact us through alternative communication methods such as email.

5. Website Tracking & Cookies

Our website may utilize cookies, analytics tools, and similar technologies to enhance functionality, analyze website traffic, and improve user experience. These tools may collect non-personal data such as browser type, device information, and site usage behavior. You may adjust your browser settings to decline cookies; however, doing so may impact certain website features.

6. Third-Party Service Providers

Home Direct Fix may use third-party vendors to assist with payment processing, scheduling software, customer relationship management (CRM) systems, email and SMS communications, website hosting, and analytics services. These providers are granted access only to information necessary to perform services on our behalf and are expected to maintain reasonable security safeguards.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. By engaging our services, you acknowledge the inherent risks associated with digital communications.

8. Indoor Air Quality & Fragrance Disclaimer

Home Direct Fix does not collect medical information and does not provide medical advice. Indoor air quality improvements and fragrance products may affect individuals differently. Customers are responsible for monitoring any sensitivities related to air purification or scent diffusion systems installed within their property.

9. Children’s Privacy

Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.

10. Access & Correction of Information

You may request access to your personal information, request correction of inaccurate information, or request deletion where applicable by contacting us directly using the information provided below. We will respond to reasonable requests in accordance with applicable laws.

11. Policy Updates

Home Direct Fix reserves the right to update or modify this Privacy Policy at any time. Updated versions will be posted with a revised effective date.

12. Contact Information